TubeBuddy - Refund and Dispute Policy

Effective Date: December 2024

No Refunds After Software Use

Due to the digital nature of our software and services, all sales are final once the software has been used or accessed. This policy applies to:

• Chrome extension purchases
• Unlimited access purchases
• Any premium features or services

What Constitutes "Use"

Software is considered "used" when any of the following occurs:

• The extension is installed and activated
• Premium features are accessed
• Unlimited chat interactions are initiated
• Any paid functionality is utilized

Free Trial Period

We provide free interactions before purchase to ensure you can evaluate the software. This trial period serves as your opportunity to test the functionality before committing to a purchase.

Technical Issues

In cases of legitimate technical issues that prevent the software from functioning as described:

• Contact us within 48 hours of purchase
• Provide detailed information about the technical problem
• We will work to resolve the issue or provide appropriate compensation

Dispute Resolution

If you have concerns about your purchase:

1. Contact us directly at antontl1000@gmail.com
2. Provide your purchase details and specific concerns
3. We will respond within 48 hours
4. If unresolved, disputes may be escalated through the payment processor

Payment Processor Policies

Payments are processed through Lemon Squeezy. Their terms and dispute resolution processes also apply to your purchase. You may contact them directly for payment-related issues.

Contact Information

For questions about this refund policy or to report technical issues:

Email: antontl1000@gmail.com

Response Time: Within 48 hours

Policy Updates

This policy may be updated from time to time. Continued use of our services after changes indicates acceptance of the updated policy.

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